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Champion Web

Terms of service

Version 2.0. In effect from 22 October 2026.

  1. About these terms
    1. These terms are the agreement between you and Champion Web Pte. Ltd., a company registered in Singapore with UEN 202512563Z (“we” or “us”). They cover championweb.com, your control panel, and the services you buy from us, such as domain names and DNS hosting.
    2. Our Acceptable Use Policy, our refunds page, and the registry terms for each domain name you hold are part of these terms. Our Privacy Policy explains how we handle personal information.
    3. You accept these terms when you tick the box at checkout, when you confirm a purchase in your control panel, or when you use our services. If you accept them for a business, you confirm that you’re authorised to bind it, and “you” means the business.
    4. You must be 18 or older and able to enter into a contract. You can’t use our services if the law, including sanctions law, forbids us from supplying them to you.
  2. Your account
    1. Give us accurate details and keep them up to date: your name or your business’s name, an email address you read, a phone number, and your postal address.
    2. Keep your sign-in details to yourself, and keep your email account secure, because we send sign-in codes to it. If you think someone else has used your account, tell us straight away at support@championweb.com.
    3. You can add other people to your account in your control panel. What they do in your account counts as your use, so add only people you trust, and remove them when they no longer need access.
  3. Domain names
    1. When you buy a domain name, we register it for you, through one of our registrars, with the registry that runs its ending, for the term you choose. The person or business in your details becomes its registrant, the holder of record.
    2. A registration gives you the right to use the domain name for its term. It doesn’t make you its owner. The registry’s rules decide what you can do with it, and it can be renewed, transferred, suspended, or cancelled only as those rules allow.
    3. A domain name isn’t registered until the registry confirms it. If we can’t register one you’ve paid for, we tell you and refund what you paid for it in full.
    4. Some endings have eligibility rules. For example, a .au domain name needs an Australian presence, such as an ABN, and most .au endings also need a connection between you and the name. When you register or renew a domain name, you confirm that you meet its rules and will keep meeting them for its whole term. If you stop meeting them, the registry can cancel it, and the time left on it isn’t refunded.
    5. When you register a domain name, you also confirm that:
      1. the details you give for it are true and complete;
      2. to the best of your knowledge, neither registering it nor the way you use it infringes anyone’s rights, such as a trade mark or business name; and
      3. you won’t use it for anything unlawful, or for anything our Acceptable Use Policy prohibits.
    6. Each domain name is subject to the rules of its registry, and the policies those rules include, as they change from time to time. Our registry terms page links to them for every ending we sell. If a registry’s rules and these terms conflict about a domain name, the registry’s rules apply.
    7. The registry needs the registrant’s details, and those of any contact person you name. We pass them to our registrar and the registry, and some may be published in the public record of domain names (called WHOIS or RDAP), as each registry’s rules require. You agree to this, and our Privacy Policy explains it. If you give us someone else’s details, you confirm that they’ve agreed to this too.
    8. Update a domain name’s contact details in your control panel within 7 days of any change. If a registry or registrar asks you to confirm them, answer within 15 days. A domain name with false details, details you didn’t update, or a request you didn’t answer can be suspended or cancelled.
    9. If you let someone else use a domain name, you’re still its registrant and responsible for it. If someone gives you reasonable evidence that its use is harming them, you must give them the user’s name and contact details within 7 days, or accept responsibility for the harm.
    10. Someone who believes a domain name infringes their rights can bring a complaint under its registry’s dispute policy, such as ICANN’s Uniform Domain Name Dispute Resolution Policy for .com, .net, and .org names, or auDA’s .au Dispute Resolution Policy for .au names. You agree to take part in those proceedings and to be bound by their decisions. A registry or registrar can also suspend, cancel, or transfer a domain name to correct a mistake in its registration or to resolve a dispute about it.
    11. You can move a domain name to another provider whenever its registry allows. Email us and we’ll send you its transfer code, the code another provider needs to move it, within 5 business days, even if you owe us money. Registry rules block some transfers for a set time: for example, a .com, .net, or .org name can’t move to another registrar straight after it’s registered or transferred.
    12. When you ask us to change a domain name’s registrant, you authorise us to approve the change for you, as your designated agent under ICANN’s Transfer Policy.
    13. While a domain name uses our nameservers, we host its DNS records at no extra charge, and we may show a simple holding page on it until you set up a website. You’re responsible for the records you add and what they point to.
  4. Domain vouchers
    1. A domain voucher gives you the right to register one domain name ending in .com, .au, or .com.au for one year, with nothing more to pay for that year. You choose the name in your control panel when you’re ready.
    2. A voucher can’t be used for a premium name, to restore an expired domain name, or for more than one year. It doesn’t expire, and it can’t be exchanged for money. The name you choose must be available, and you must meet its eligibility rules.
    3. When you use a voucher, you agree to the registry terms for the name you choose. After its first year, the domain name renews like any other (clause 5).
  5. Renewals and expiry
    1. Each registration lasts for the term you paid for. Your control panel shows when each one ends.
    2. When auto-renew is on for a domain name and your account has a saved card, we email you 60 days before its registration ends with the amount we’ll charge. We charge your saved card 30 days before it ends. If the charge fails, we email you and try again 25, 18, 10, and 3 days before it ends. If your bank refuses the card outright, we can’t try again until you replace it in your control panel.
    3. A domain name you buy at checkout on championweb.com starts with auto-renew on, as checkout tells you. One you register in your control panel starts with auto-renew off, unless you turn it on. You can turn auto-renew on or off for any domain name in your control panel at any time, and if you turn it off before we charge you, we won’t charge you.
    4. Without auto-renew, or without a saved card, we email you 60 days before a registration ends with an invoice and a link to pay it, and remind you 30 days, 7 days, and 1 day before it ends. You can also renew it in your control panel.
    5. A renewal costs your account’s price for that domain name on the day we create the renewal invoice, 60 days before its registration ends. The email we send that day states the amount, and that’s what we charge. Our prices can change, so a renewal can cost more or less than you paid before.
    6. A domain name that isn’t renewed stops working within 2 days of its registration ending, and so does anything that uses it, such as a website or email. You can still renew it at the normal price until 28 days after it ends for a .au name, and 35 days after for a .com, .net, or .org name. We email you when it ends, and again about a week before that date. We don’t charge your card automatically once a registration has ended: you renew in your control panel or through the link in our email. Other endings, such as .nz and .sg, can’t be renewed in your control panel once their registration has ended, so email us straight away and we’ll tell you what the registry allows.
    7. After that date, a .com, .net, or .org name can usually be restored for a limited time, at the price in clause 6.2. A .au name can’t be restored once the registry has released it. When a domain name is released, anyone can register it.
  6. Prices and payment
    1. Prices are in your account’s currency and include any tax we must charge. Checkout and your control panel show the price before you buy, and each renewal email shows the amount before we charge it.
    2. For customers in Australia, our standard price is A$99.00 a year to register or renew any domain name we sell, and A$99.00 plus our registrar’s restore fee to restore a .com, .net, or .org name. We tell you the total before we charge for a restore. Your account’s price to register or renew may differ, for example after an offer we sent you, and your control panel shows it.
    3. We take payment by card. Airwallex, our payment provider, processes card payments, and your card details go straight to Airwallex. We never see your full card number. We keep the card’s brand, last four digits, and expiry date, so you can recognise it in your control panel. We don’t offer direct debit.
    4. When you save a card, you authorise us to charge it, without asking you each time, for:
      1. the renewal of each domain name with auto-renew on, at the amount in its renewal email, on or after 30 days before its registration ends; and
      2. any payment you approve in your control panel.

      Turning auto-renew off ends this for that domain name. To remove a saved card from your account, email us.

    5. If a payment fails, the service it pays for may not be supplied or renewed. Replace the card in your control panel, then pay there or through the link in our email. Your bank’s own fees are yours. We don’t charge fees for late or failed payments.
    6. If you think we’ve charged you wrongly, tell us at support@championweb.com before you dispute it with your bank, and we’ll look into it.
  7. Refunds
    1. Our refunds page sets out when we give refunds, and it’s part of these terms. Apart from the cooling-off period for a new .au domain name, we can’t refund a change of mind, because the registry charges us as soon as your domain name is registered. If something’s wrong with your order, tell us and we’ll look into it. Your rights under consumer law always apply (clause 10).
  8. Acceptable use
    1. Follow our Acceptable Use Policy and the law when you use our services.
    2. We forward complaints about your domain names to you. Reply within 3 business days, and fix anything that needs fixing.
    3. We can suspend a service, including a domain name, if it breaks our Acceptable Use Policy, a registry’s rules, or the law. For most problems we email you first and give you time to fix it. For serious harm, such as phishing or malware, or when a registry, a registrar, a court, or an authority requires it, we may suspend first and tell you afterwards.
  9. Our services
    1. We supply our services with due care and skill. They depend on registries, registrars, payment providers, and networks we don’t control, so we can’t promise they’ll always be available or free of errors.
    2. Our registrars can use their rights under their own terms directly over the domain names you hold, for example to suspend a domain name with false contact details.
  10. Your rights under consumer law
    1. If you’re a consumer in Australia, our services come with guarantees that can’t be excluded under the Australian Consumer Law. For a major failure with a service, you can cancel it and get a refund for the unused part, or compensation for its drop in value. If a failure isn’t major, we’ll fix it in a reasonable time, and if we don’t, you can cancel and get a refund for the unused part. You’re also entitled to compensation for any other loss or damage you could reasonably have foreseen.
    2. Nothing in these terms excludes, restricts, or changes a right or remedy you have under the Australian Consumer Law, or under any other law of the place where you live that can’t be excluded.
  11. Liability
    1. Apart from your rights in clause 10, and as far as the law allows:
      1. we’re not liable for loss of profits, revenue, data, or goodwill, or for other losses that don’t follow directly from what went wrong (known as indirect or consequential loss);
      2. our total liability for all claims about our services in any 12 months is limited to what you paid us in those 12 months; and
      3. where the Australian Consumer Law lets us limit our liability for failing to meet a guarantee, we limit it to supplying the service again, or paying the cost of having it supplied again.
    2. If a domain name lapses because it wasn’t renewed, for example because auto-renew was off or the card had expired, we’re not responsible for the loss, as long as we sent the emails in clause 5.
    3. Nothing in these terms limits liability for fraud, for death or personal injury caused by negligence, or for anything else the law doesn’t allow us to limit.
  12. Indemnity
    1. You indemnify us, our registrars, the registries, and auDA against claims by other people that arise from a domain name registered for you or how it’s used, or from your breach of these terms, a registry’s rules, or the law. This means you pay the losses and reasonable legal costs those claims cause.
    2. This doesn’t apply to the extent that a claim is caused by our own breach or negligence.
    3. Our registrars, the registries, and auDA can enforce this clause directly.
  13. Ending or suspending services
    1. You can stop at any time: turn auto-renew off, move your domain names to another provider, or ask us to close your account. Before you close your account, move away any domain names you want to keep. We don’t refund the time left on a registration.
    2. We can end a service, or close your account, if you seriously break these terms, our Acceptable Use Policy, or a registry’s rules and don’t fix it within a reasonable time after we tell you. We can end it straight away for the serious harm in clause 8.3, or if the law requires it.
    3. We can stop offering a service by giving you at least 60 days’ notice by email. If we do, we’ll help you move your domain names to another provider, and refund what you’ve paid for anything we won’t supply.
    4. If your account closes, your domain names stay registered to you until their terms end, and we’ll send you their transfer codes when you ask.
    5. Clauses 3.10, 10, 11, 12, and 15 continue after these terms end.
  14. Changes to these terms
    1. We may update these terms as our services, our prices, or the rules we work under change. The version and date at the top tell you which one you’re reading.
    2. If a change reduces your rights or adds to your costs, we’ll email the address on your account at least 30 days before it applies to you. If you don’t accept it, you can turn auto-renew off and move your domain names to another provider before then. Other changes apply when we publish them.
    3. We record the version you agreed to with each purchase.
  15. Complaints, law, and courts
    1. If you have a complaint, email support@championweb.com. We’ll reply and look into it with you.
    2. If you’re not satisfied with our answer about a .au domain name, you can take it to auDA, which administers .au, through its complaints process.
    3. Singapore law governs these terms. The courts of Singapore can hear disputes about them, and if you’re a consumer, so can the courts where you live.
    4. For a dispute about the use of a .com, .net, or .org name, you also submit to the courts where you live and the courts where its registrar is located, as ICANN requires.
  16. General
    1. If a court finds part of these terms unenforceable, the rest still applies.
    2. If we don’t enforce a right straight away, we haven’t given it up.
    3. We may transfer this agreement to a business that takes over our services, and we’ll tell you if we do. You can’t transfer it without our agreement, except by transferring a domain name as its registry allows.
    4. We’re not liable for delays or failures caused by events outside our reasonable control, such as an outage at a registry or a natural disaster.
    5. Apart from clause 12.3, these terms can only be enforced by you and us.
    6. We send notices to the email address on your account, and you can send yours to support@championweb.com. Email counts as notice in writing.